Brian Cervino on how he supports Fog Creek Software’s four million strong user base for Trello:
As we pass four million Trello members I thought it would be a good time to share with other small software development teams the fact that providing high quality support doesn’t have to be expensive or impossible. This includes a one business day initial response window for all newly created cases and making sure to follow through on all open cases until resolution. With just a few tools and some dedicated time, it is possible for even just one person like myself to support our entire member base.
Pretty damn impressive.