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How to lose a client in 7 easy steps

Rhonda Abrams, in USA Today, shares some good reminders:

Most entrepreneurs who are self-employed or run small businesses can be classified as consultants or contractors. I was a consultant for more than 15 years. Now, I hire consultants. Some of them help me build my business and are part of my team. In all that time, I’ve learned a lot about how to manage clients and how to keep clients happy. And, also, how to make them unhappy.

Of course, if you want to build a sustainable business over time — to keep clients coming back and making referrals — you want happy clients. But if you really don’t care, I’ve got seven easy steps for you to take:

How to lose a client in 7 easy steps – USATODAY.com

By Josh Richards

Josh is a consulting network/ systems/ cloud engineer, freelance high stakes IT project manager, and former technology executive. He has consulted on information technology matters for over twenty-five years. In 2006, consulting became his primary source of income (just before the global financial crisis!). He’s a big fan of craft beer, freshly roasted coffee, artistic burlesque, good food, and applying science and reason to problems and opportunities small and large (and just for fun). When he has time and energy he also likes to get out on his bike or attend a soccer match.